Privacy Policy | Omega Technology

At Omega Technology, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. We are committed to complying with the UK General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.

By entering and using this website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

When you interact with our website or services, you may provide us with the following information:

Contact Information: Name, email address, phone number, business name
Service Inquiries: Details about your project, business needs, and preferences
Payment Information: Billing address and payment details (processed securely through third-party payment providers)
Communication Records: Messages, emails, and phone call records with our team
Social Media Access: If you engage our social media management services, you may provide login credentials or access to your social media accounts

1.2 Information We Collect Automatically

When you visit our website, we automatically collect certain information:

Device Information: IP address, browser type, operating system, device type
Usage Data: Pages visited, time spent on pages, referring website, click patterns
Cookies: Small text files stored on your device to improve your experience (see our Cookie Policy section)
Analytics Data: Website performance metrics collected through Google Analytics

1.3 Information from Third Parties

We may receive information about you from third parties such as social media platforms, payment processors, or business partners when you interact with our services through those channels.

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery: To provide, maintain, and improve our digital marketing services including website development, social media management, email marketing, and branding
Communication: To respond to your inquiries, provide customer support, and send important service updates
Billing & Payments: To process payments, send invoices, and maintain financial records
Marketing: To send you promotional materials, newsletters, and updates about our services (you can opt-out at any time)
Website Improvement: To analyze website usage, identify trends, and improve user experience
Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights
Security: To detect, prevent, and address fraud, security issues, and technical problems

3. How We Protect Your Information

Our Security Measures

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

SSL Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) technology
Secure Hosting: Our website and client data are hosted on secure servers with enterprise-grade security protocols
Access Controls: We restrict access to personal information to authorized employees who need it to perform their job functions
Password Protection: All accounts and systems are protected with strong passwords and multi-factor authentication where possible
Regular Backups: We perform regular backups of client data to prevent data loss
Security Monitoring: We continuously monitor our systems for potential security threats and vulnerabilities
Third-Party Security: We carefully vet all third-party service providers to ensure they maintain appropriate security standards
Data Minimization: We only collect and retain the minimum amount of data necessary to provide our services

Your Responsibility

While we implement strong security measures, please remember that no method of transmission over the internet is 100% secure. You should also take steps to protect your information by:

Using strong, unique passwords for your accounts
Not sharing your login credentials with others
Keeping your devices and software updated
Being cautious about phishing attempts and suspicious emails

4. Data Sharing & Disclosure

4.1 We Do Not Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 When We May Share Your Information

We may share your information in the following circumstances:

Service Providers: With trusted third-party vendors who help us deliver our services (e.g., hosting providers, payment processors, email services, analytics tools). These providers are contractually obligated to protect your data.
External Contractors: When you use optional services like our filming add-on, we may share relevant contact information with the external camera operator
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity
Protection of Rights: To protect our rights, property, safety, or the rights of our clients and others
With Your Consent: When you explicitly authorize us to share your information

5. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA) or UK, you have additional rights under the General Data Protection Regulation (GDPR):

Your GDPR Rights:

Right to Access: You can request a copy of the personal data we hold about you
Right to Rectification: You can request that we correct inaccurate or incomplete data
Right to Erasure ("Right to be Forgotten"): You can request that we delete your personal data in certain circumstances
Right to Restrict Processing: You can request that we limit how we use your data
Right to Data Portability: You can request your data in a structured, commonly used format
Right to Object: You can object to our processing of your data for marketing purposes
Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time
Right to Lodge a Complaint: You can file a complaint with your local data protection authority

Legal Basis for Processing:

We process your personal data based on:

Contractual Necessity: To fulfill our service agreements with you
Legitimate Interests: To improve our services and communicate with clients
Legal Obligations: To comply with applicable laws
Consent: Where you have given explicit permission

6. CCPA Compliance (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

Your CCPA Rights:

Right to Know: You can request information about the personal data we collect, use, disclose, and sell
Right to Delete: You can request deletion of your personal information, subject to certain exceptions
Right to Opt-Out: You can opt-out of the sale of your personal information (Note: We do not sell personal information)
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

Categories of Information We Collect:

Identifiers (name, email, phone, IP address)
Commercial information (purchase history, service usage)
Internet activity (browsing behavior, website interactions)
Professional information (business name, industry)
Inferences (preferences, characteristics)

7. Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your experience and understand how you use our site.

Types of Cookies We Use:

Essential Cookies: Necessary for the website to function properly (e.g., session cookies, security features)
Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Track your browsing to show relevant advertisements (with your consent)

Managing Cookies:

You can control cookies through your browser settings. Note that blocking cookies may affect website functionality. Most browsers allow you to:

View what cookies are stored and delete them individually
Block third-party cookies
Block cookies from specific sites
Delete all cookies when you close your browser

8. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal, accounting, or reporting obligations
Resolve disputes and enforce our agreements
Maintain business records for legitimate business purposes

When your data is no longer needed, we securely delete or anonymize it. For active clients, we retain data throughout the service period and for up to 7 years after service completion for tax and legal purposes.

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting a notice on our website or sending you an email. The "Last Updated" date at the top of this policy indicates when it was last revised.

Your continued use of our website and services after changes are posted constitutes your acceptance of the updated Privacy Policy.

13. How to Exercise Your Rights

To exercise any of your data protection rights (access, correction, deletion, etc.), please contact us using the details below. We will respond to your request within 30 days (or sooner as required by law).

To verify your identity and protect your data, we may ask you to provide additional information before processing your request.

Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or have privacy concerns, please contact us:

Omega Technology

Manchester & Bury, United Kingdom

[email protected]

07495 655868

We are committed to protecting your privacy and complying with GDPR, CCPA, and all applicable data protection laws.