Please read these terms carefully before using our services
Last Updated: February 2025
Welcome to Omega Technology. By accessing our website and using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
These terms apply to all services provided by Omega Technology, including but not limited to website development, social media management, email marketing, graphic design, and branding services.
We plan, edit, optimise and automate your social media for growth. Our services include content creation, caption writing, hashtag research, scheduling, and performance reporting.
We provide professional website design and development services, including standard business websites and high-performance growth websites.
Additional services include email marketing, graphic design, branding packages, and digital marketing consultations. Specific terms for each service will be outlined in your service agreement.
For project-based services (website development, branding packages), we typically require a 50% deposit when work commences. This deposit is non-refundable once we have started working on your project.
The remaining 50% balance is due before the website goes live or before final deliverables are handed over. We reserve the right to withhold access to completed work until full payment is received.
For ongoing services (social media management, email marketing, website maintenance), payment is due at the beginning of each month. Services may be suspended if payment is not received within 7 days of the due date.
We accept bank transfers, credit/debit cards, and PayPal. All prices are in GBP (£) and are subject to VAT where applicable.
Late payments may incur additional charges. We reserve the right to charge interest on overdue invoices at a rate of 8% per annum above the Bank of England base rate.
Payment of any invoice issued by Omega Technology constitutes full acceptance of these Terms & Conditions.
Due to the custom nature of our work, deposits are non-refundable once we've started the project. However, we work closely with you throughout the entire process to ensure you're happy with the direction.
For monthly subscription services, you may cancel at any time. Refunds are not provided for partial months. Your access to services will continue until the end of your paid billing period.
If you have concerns about the quality of our work, please contact us immediately. We are committed to resolving any issues fairly and professionally.
You are responsible for providing all necessary content, images, text, logos, and materials in a timely manner. Delays in content provision may result in project timeline extensions.
You agree to provide timely feedback and approvals during the project. Each project includes a specified number of revision rounds (typically 2 rounds). Additional revisions may incur extra charges.
You must provide accurate and complete information about your business, including contact details, service descriptions, and any legal requirements.
For social media management and website maintenance, you agree to provide necessary access credentials and maintain communication throughout the service period.
Upon full payment, you own the final deliverables created for your project (logos, website content, graphics, etc.). However, Omega Technology retains the right to showcase your project in our portfolio unless otherwise agreed in writing.
Some projects may incorporate third-party resources (stock photos, fonts, plugins) that are licensed separately. You are responsible for maintaining any required licenses for these resources.
You retain ownership of all materials you provide to us. By providing materials, you grant us a license to use them for the purpose of delivering our services.
Omega Technology retains ownership of any pre-existing intellectual property, methodologies, and tools used in the creation of your project.
We provide estimated timelines for each project. While we strive to meet all deadlines, timelines are estimates and may be affected by factors including client feedback delays, content provision, and scope changes.
For ongoing services, we aim to respond to support requests within 24 hours on business days (Monday-Friday, excluding UK public holidays). Emergency support may be available for an additional fee.
We make every effort to ensure continuous service availability. However, we cannot guarantee uninterrupted service due to maintenance, updates, or circumstances beyond our control.
Services provided by external contractors (such as filming services) are subject to availability and are coordinated by Omega Technology. We are not liable for delays or issues caused by external service providers.
For project-based services, if you cancel after work has commenced, the initial deposit is non-refundable and you may be charged for work completed to date. For monthly services, you may cancel at any time with written notice, effective at the end of your current billing period.
We reserve the right to terminate services if payment is not received, if you breach these terms, or if the working relationship becomes untenable. In such cases, you will be charged for work completed to date.
For the ongoing website maintenance plan (£25/month), you may cancel at any time. After cancellation, you remain responsible for your own hosting, security, and maintenance arrangements.
Upon termination, we will provide all completed deliverables that have been paid for. You are responsible for securing copies of all your data before termination.
We warrant that our services will be performed with reasonable skill and care in accordance with industry standards. However, we do not guarantee specific results, rankings, or business outcomes.
To the fullest extent permitted by law, Omega Technology's total liability for any claims arising from our services is limited to the amount paid by you for the specific service in question.
We are not liable for: loss of profits, revenue, data, or business opportunity; indirect or consequential losses; issues caused by third-party services or platforms; or losses resulting from your failure to follow our recommendations.
You warrant that: all materials you provide are legally owned by you or properly licensed; your use of our services complies with all applicable laws; and you have authority to enter into this agreement.
While Omega Technology implements reasonable security practices and industry-standard measures, no website, server, or digital platform can be guaranteed to be completely secure. We do not guarantee protection against hacking, malware, data breaches, cyberattacks, phishing, or other malicious activity.
Many services rely on third-party providers including hosting companies, domain registrars, payment gateways, email providers, and advertising platforms. Omega Technology is not responsible for outages, security failures, data breaches, suspensions, or technical issues arising from third-party systems.
Omega Technology may utilise third-party platforms, software, hosting providers, and infrastructure to build, deploy, and maintain client websites and digital assets. These services are operated independently by third parties and are outside the control of Omega Technology.
While Omega Technology selects service providers believed to be reliable, we do not guarantee the ongoing availability, performance, or continued operation of any third-party platform or hosting provider.
In the event that a third-party service experiences outages, technical failures, service interruptions, policy changes, or permanent shutdown, Omega Technology shall not be held liable for any resulting loss of website availability, data, functionality, revenue, or business interruption.
Clients acknowledge that third-party platforms may change, discontinue services, or cease operations without notice. Where reasonably possible, Omega Technology may assist in migrating or rebuilding affected websites to alternative platforms; however, such services may be subject to additional fees and timelines.
By engaging Omega Technology's services, clients agree that reliance on third-party platforms and hosting infrastructure is an inherent part of modern web development and accept the associated risks.
The Client is responsible for maintaining secure passwords, enabling two-factor authentication where available, and safeguarding account credentials. Omega Technology is not liable for security breaches resulting from compromised login credentials or client-side negligence.
While reasonable efforts may be made to maintain backups where included in a service package, Omega Technology does not guarantee data recovery in the event of server failure, hacking, or corruption. Clients are encouraged to maintain independent backups of critical data.
We do not guarantee approval, continued access, performance, or stability of advertising accounts (including but not limited to Google Ads, Meta Ads, TikTok Ads, etc.). Platform suspensions, policy changes, account restrictions, or ad disapprovals are outside of our control.
Omega Technology is not liable for issues, fraud, disputes, chargebacks, or payment failures related to third-party payment processors such as Stripe, PayPal, or other merchant providers.
You agree to indemnify and hold harmless Omega Technology, its directors, employees, and contractors from any claims, damages, liabilities, costs, or expenses arising from: content you provide; misuse of services; legal breaches related to your business; data protection violations originating from your operations.
In no event shall Omega Technology's liability exceed the total amount paid by the Client for the specific service giving rise to the claim in the preceding 3 months.
Both parties agree to keep confidential any proprietary or sensitive information shared during the course of our working relationship.
Confidentiality obligations do not apply to information that: is publicly available; was known before disclosure; is independently developed; or must be disclosed by law.
We handle your personal data in accordance with UK GDPR and our Privacy Policy. We implement appropriate security measures to protect your information.
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of updated terms.
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
These terms, together with any service-specific agreements and our Privacy Policy, constitute the entire agreement between you and Omega Technology.
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, wars, or technical failures.